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FAQ

Here you will find answers to some of the most common questions we are asked.

  • INITIAL CONTACT

    You may be thinking, “Okay, this is great…so now what do I do?” The first step in the process is to contact us by either filling out the form on the Contact Us page, calling us at 678-389-5679, or emailing steph@zendogpetcare.com with the services and dates in which you are interested. Your pets’ needs will be discussed and a per-visit quote can be assessed depending the number of animals you have and the amount of time you require per visit. Then a free consultation will be scheduled for a sitter to come to your home to meet you and your pets and further discuss your needs. You will be asked for a physical address and an email address at that time. The email address will be used to send you our paperwork that must be completed by the consultation visit date. Two copies of your house key must also be made available at the consultation visit, to be given to the sitter, if you decide to hire us for your pet care.

    CONSULTATION VISIT

    The consultation visit is approximately 30 minutes in duration. The sitter will meet you and your pets and go over their normal routine, as well as where everything is located, from cleaning supplies, to food location and amounts to be given, medication instructions, security system codes, and any other information that is important for the sitter to know. The sitter will take your completed paperwork at the consultation and go over it briefly to make sure everything is filled out completely. The sitter will also confirm dates and the number of visits for which you require our services. Keys given to the sitter will be checked in the appropriate door to make sure they work before the sitter leaves your house.

    QUOTE AND BOOKING

    You will be emailed a tentative schedule, which can be tweaked if necessary, to add or remove visits according to your travel/work schedule. Once a schedule is approved, it will be emailed to you again. Full payment for new clients is due 5 days before departure. Existing clients’ payment is due on the day of departure. Daily dog walking clients are expected to pay for the coming week’s walks on Monday of every week of service. We accept cash, checks and credit cards (Visa, Mastercard, Discover, and American Express).

    EXISTING CLIENTS

    Once you have gone through the consultation and paperwork process once, that is it! We now have all of the information we need stored in a secured database, and your keys locked away in our office. All you have to do to book pet sitting or dog walking in the future is contact us via phone, email, or website, and let us know when you need us. We will email you a schedule, and you are ready to take off, knowing that your pets will be in good hands.

  • We operate out of Peachtree Corners and also serve Norcross (west of I-85), Berkley Lake, Johns Creek, Alpharetta (30022 zip code only), Duluth, Roswell (east of GA-400), northern Dunwoody and northern Sandy Springs.

    pet sitting service area

  • A credit card number is required in order to book with us; however, you may still choose to pay by cash or check. Simply let us know your preference! Keep in mind that if you ever forget to leave payment for a service, your card will be charged for the full invoice amount.

  • Hiring a professional is never the cheapest way to go; however, it is often the safest when it comes to your beloved pets and your home. We are insured and bonded, which is protection for you! This coverage, as well as a business license, taxes, pet first aid training, and fees for professional memberships and continuing education all cost money. So by hiring a professional, you are paying for quality care and should expect quality care for your money. 

  • The sooner the better! We don’t charge any extra fees for last-minute booking, but we do fill up fast (especially around holidays), so we recommend at least two weeks in advance for pet sitting, and at least a week in advance for dog walking services. If you call at the last minute and we can fit you in, we are happy to do so. If we cannot, we will try to provide you with another trusted professional you can call.

  • We require at least two means by which we can enter your house, whether it be two keys, or a key and a garage code/keyless entry system. We have to have at least one non-electronic method of entry, so that in the event of a power outage, we are still able to get in and care for the pets.

    We technically do not NEED to keep your house keys. After all, they are yours. However, it is simply much more convenient for us to keep the keys with us, so that the next time you go out of town, all you have to do is contact us and schedule the visits for your pets. We already have all of your information, including your keys. Schedule your pet care, then pack for your trip! We have a very secure and organized method of stowing client keys. I am happy to say that we have not lost or misplaced a single key since we’ve been in business!

    If you do not like the idea of us keeping keys to your house, you can invest in a lockbox, which can be bought at a low cost from any hardware store. They are easy to install, and it is a good way to control who has access to your house, from housekeepers, to pet sitters, to your mother-in-law. 

    Another option is simply scheduling us to come pick up the key beforehand every time you go out of town. There is a $15 charge for this service, so it is definitely more cost effective to allow us to keep your keys safely stowed for future use.